Saturday, November 23, 2013

ES WSQ Work in Team - Constructive Feedback

While teaching the topic on Feedback in the Work in Team module I took note of how a person's performance has improved when feedback is supported with evidential proof.  For this observation, I decided to record the learners performance during an activity to be shown at a later time during the training session before feedback was provided on their performance.

The participants were asked to work in pairs and one participant in each pair was to be blindfolded.  The non-blindfolded partners were required to give instructions to their blindfolded partners to walk around the classroom according to a prescribed direction.  After the activity ended, the participants were presented with the following video clip to observe and reflect on their performance during the activity.


They were then required to provide feedback to their respective partners.  In doing so, they were reminded of the following:

1.  Be mindful of their verbal and non-verbal communication.
2.  Be specific in their feedback.
3.  Provide suggestions for improvements.

Watch the following video clip on how the feedback session was conducted.


Some of the feedback provided include:

1.  Specific instructions.
     For example:
          "Move two steps ahead" instead of "walk, walk, walk"
          "Take one step to the right" instead of "turn right"
          "There is a chair about 4 steps ahead" instead of "there is a barrier in front"

2.  The non-blinded partners were to familiarize themselves with the exact directions.

3.  To have a gap of about 30 seconds between one pair and the next before starting the activity to prevent traffic jam during the activity.

After the feedback, they were required to swap role.  Now, let's observe their performance from the following video clip.



Based on this activity, we can see that one's performance can improve if constructive feedback is provided supported by evidence from which the performer can reflect on.